Shop Policies

Everything in the Applied Arcana shop is made by hand, in small batches, with care. These policies cover the material goods you buy from us online.

Handmade goods

Because each piece is made by hand, the details of your exact product may differ a little from the photos: dye lots, fabric placement on a bag, the color of a balm, the crystal in a tin, etc. That variation is the point, not a flaw. We do our best to match the details you see pictured online, and we'll tell you about meaningful changes to a product or formula when we can't.

Balms and other topicals are for external use only. Use your common sense, and consider keeping topical products out of the reach of pets and/or small children. Ingredients are listed on every label. If you have sensitive skin or known allergies, patch-test a small amount first and stop using it if irritation develops. Our balms are made for ritual and everyday care in the folk tradition. They aren't medicine, and they aren't meant to diagnose, treat, or cure anything.

Shipping

Orders ship within 7 business days of purchase. You'll get a tracking number by email when your order goes out. We ship within the US only.

Once a package is in the carrier's hands, delivery timing is up to them. If your package is lost in transit, let us know: we'll send a replacement and take care of the claim with the carrier. If tracking shows it was delivered but it never reached you, check with neighbors and your local post office first. We can help you contact the carrier, but we can't replace packages marked as delivered.

Please double-check your address at checkout. If a package comes back to us because of an address error, we'll reship it once you cover the new postage.

Returns and damage

All sales are final. We don't accept returns or exchanges, and balms and topicals can never be returned once they've been shipped.

If something arrives damaged, email us within 14 days of delivery with a photo of the item and its packaging, and we’ll send a replacement. If that item is no longer available, we’ll refund what you paid for it. Damage means things like tears, creases, water damage, or a broken frame or glass, not the natural variation of handmade work. Please keep the packaging until we’ve sorted it out.

If we sent the wrong item, email us within 14 days and we'll make it right. We'll send what you ordered, and you won't pay for shipping either way.

Questions

Email support@appliedarcana.com. These policies are governed by Oregon law. We may update them; the version posted when you order is the one that applies to your order.

version 1.0 | Last updated: 13 October 2026